Shipping policy

At Elmorrossi, we want your shopping experience to be simple, secure and enjoyable. We carefully prepare every order and work with trusted delivery partners to ensure your items arrive safely and within the estimated delivery timeframe.

Please read the information below regarding our shipping process.

1. Free Shipping

We are pleased to offer FREE STANDARD SHIPPING on all orders within the United Kingdom.

There is no minimum order value required to qualify for free shipping.

2. Processing Time

Orders are normally processed within 1–3 business days after your order has been successfully placed.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please note that orders are not normally processed or dispatched on weekends or UK public holidays.

During periods of high demand, promotions, sales or holidays, processing times may take slightly longer than usual.

3. Delivery Times

After your order has been dispatched, the estimated delivery time is:

United Kingdom:
5–10 business days

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, courier network, weather conditions, public holidays and other circumstances outside of our control.

The estimated delivery timeframe begins once your order has been dispatched, not when the order is placed.

4. Order Tracking

When tracking information is available, you will receive an email containing your tracking number once your order has been dispatched.

You can also track your order directly through our Order Tracking page.

Please allow up to 48 hours for tracking information to become active after your shipping confirmation has been sent.

If your tracking information has not updated immediately, this does not necessarily mean that your parcel is not moving. Some courier systems may take time to register the first scan.

5. Delayed Deliveries

Although we work hard to ensure orders arrive within the estimated timeframe, delivery delays can occasionally occur.

Delays may be caused by circumstances such as:

  • Severe weather conditions
  • Public holidays
  • Courier delays
  • High shipping volumes
  • Customs or regulatory procedures
  • Incorrect or incomplete delivery information
  • Events outside our control

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team so that we can assist you.

6. Incorrect Shipping Information

Please make sure that your shipping address and contact information are correct before completing your purchase.

If you provide an incorrect or incomplete address and the parcel is returned to us, additional shipping costs may apply if you request that the order be sent again.

If you notice an error in your shipping information immediately after placing your order, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered the processing or shipping process.

7. Lost or Missing Packages

If your tracking information indicates that your parcel has been delivered but you cannot locate it, we recommend checking:

  • Your mailbox or usual delivery location
  • Around your property
  • With neighbours
  • Whether the courier left the parcel in a safe place
  • With other members of your household

If you are still unable to locate your parcel, please contact us and we will do our best to assist you.

In certain circumstances, we may need to contact the shipping carrier to investigate the delivery.

8. Items Damaged During Delivery

We carefully inspect and package orders before dispatch.

If your order arrives damaged, please contact our customer support team as soon as possible and provide photographs of the damaged packaging and item.

This will allow us to assess the situation and determine the appropriate solution.

9. Separate Shipments

Depending on product availability and our fulfilment process, items from the same order may occasionally be shipped separately.

If this happens, you may receive more than one tracking number and your items may arrive at different times.

You will not be charged additional shipping fees for separate shipments resulting from our fulfilment process.

10. Contact Us

If you have any questions regarding your order or delivery, please contact our customer support team.

Elmorrossi

Email: support@elmorrossi.com

Our customer support team will be happy to assist you with any shipping-related questions.

Important Notice

By placing an order with Elmorrossi, you acknowledge that the delivery times provided above are estimates and may be affected by circumstances outside of our reasonable control.

We recommend allowing sufficient time for delivery when ordering for a specific event or occasion.